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BSP Vanuatu follows protocol to protect both staff and customers

Monday, March 21, 2022

With the rising number of Covid-19 cases in Vanuatu in recent weeks and Covid lockdown in place, BSP Financial Group Limited (BSP) ensures Covid-19 protocols are implemented amongst its staff and its customers.

BSP Vanuatu Acting Country Head Theresa Jordan said Covid related actions taken by BSP branches are line with government and business guidelines including labour laws to protect our staff.

“We have introduced Covid-19 Protocols at the branches which includes customers required to sign in on our Contact Tracing registry, washing of hands outside the handwashing station, wearing of masks at all times while in the branch and keeping a distance of 1.5 metres while at the branch. Staff experiencing cold/flu symptoms are encouraged to seek medical assistance and/or stay at home until they are well.  We also encourage our staff to get vaccinated to protect themselves and others around them,” she said.

BSP Freswota Branch remains temporarily closed while all other branches remain open but with limited services.

“BSP also manages queues outside the branches by encouraging customers to observe all Covid-19 measures adding the onus is on customers to adhere to these measures,” Ms Jordan added.

Furthermore, there are also safer ways of banking during this time and BSP has rolled out alternate, safe and convenient banking options such as Online Banking, ATMs, EFTPoS and VISA Debit Card.

Meanwhile BSP Group CEO Robin Fleming reiterated that it is safer and convenient for customer to use the BSP digital banking channels that are available to all customers; these digital banking options would reduce physical visits to the branches.

“We must embrace change and adapt to digital banking channels made available. Our staff have been encouraged to be vaccinated to protect themselves, especially the front line staff. While Covid has been around since 2020, customers are encouraged to continue practicing Social Distancing and wearing of masks not only when accessing our branches but also when out in any public space,” he added.